Bad service

My daughter was given a leap frog case for Christmas and it doesn't fit her Epic Leap Frog console. We took it back and they refused to help us as we didn't have the slip or barcode - it was a gift and we don't have those things. We explained that when a gift is given seldomly do you get the slip or the price left on the gift. Their attitude was that they really don't care and that it's not their problem. When Toy Kingdom opened we were so excited but I must say that the service as left a very bad taste in my mouth and I will not deal with rude or unhelpful staff! Back to Toys R Us!!