NV
Nashrine V

1 reviews | Active since Aug 2016

07 Aug 2016, 22:06

Worst customer service

<p>I had arranged with Aran int to remove my household contents and transport them to port Elizabeth,the collection was done and insurance taken out through the company.the goods were supposed to arrive in PE a few days before I flew in,however there was a huge delay as I believe the truck was in a workshop awaiting parts,that being the one issue ,after which I eventually received my goods ,but damaged and items were missing.I contacted the company,spoke to Tom, Matilda,but to date no resolution on the missing items or the damaged and broken items.I have sent numerous emails ,contacted them ,sent through pictures showing the damaged goods but yet no joy.and all this after I had taken out the insurance through Aran int.Totally unacceptable and not at all a pleasant experience.</p>

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Replies (1)
Aran International Removals & Storage
Aran International Removals & Storage's reply08 Nov 2018, 12:28
Official
Good Day,

I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.

I have opened an investigation to the matter with ref. no. HP00014.

However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address. 

Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.

Warm Regards, 
Aran International - CCD 2018