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1 reviews | Active since Dec 2015

15 Dec 2015, 08:47

Pathetic

this deals with a delivery between Pretoria and Cape Town.<br> <br> one positive: the delivery team in Cape Town were professional and well kept gentlemen.<br> <br> the rest..<br> <br> -Aran holds your possessions RANSOM based on payment even if they bill you incorrectly.<br> <br> - Hidden costs: I was quoted R15k to move, received a call as Tom needed to add insurance of R5000 afterward and then I received another bill of R5000 for packaging of which I was overcharged R2000 for packaging that doesn't exist. an extra R10 000 over the quoted price WOW..... and don't pay and you don't get your goods.<br> <br> The supplier LIES and has no integrity, they criticize your packaging when in fact your personal packing arrives in a better state than their cheap materials. they don't answer your calls on weekends they tell you to SMS them, they arrived 3 days late and when with me they were lying to the next delivery.<br> <br> If you want to sleep on the floor or incur extra costs of hotel accommodation waiting for your delivery go ahead and use ARAN<br> <br> I will be publishing my full story in all social media channels + local newspapers and media. People need to be accountable for what they do.. ARAN.. don't phone me, im done..

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Replies (1)
Aran International Removals & Storage
Aran International Removals & Storage's reply08 Nov 2018, 12:29
Official
Good Day,

I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.

I have opened an investigation to the matter with ref. no. HP00019.

However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address. 

Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.

Warm Regards, 
Aran International - CCD 2018