NO
Nedine O

1 reviews | Active since Dec 2015

03 Feb 2017, 15:37

Most dishonest, misleading, ********* company and owner!

<p>We had our doubts about ARAN INT after reading the reviews when we were searching for a removal company. Unfortunately we were desperate and running out of time. We literally prayed for this not to be a ****. Well it was not a ****, but very very close to. We received a quote for a 4 bedroom house and paperwork. Tom the owner pushed and pushed for payment. We paid the deposit on Friday 27 January and sent the paperwork with the <strong>delivery address</strong>. We paid the rest of the invoice Saturday morning. They were to arrive at 09:00AM, needless to say only pitched at 14:00. The workers were ok, nothing to complain about, except for the fact that our furniture was in two seperate loads. Sunday morning we receive a call from Tom advising us that we need to make another payment as we had more furniture than he expected. We thought it was fair, and made the second payment. They have delivered our goods, the first load on Tuesday. Most boxes were severly damaged as well as some of the furniture(which had sentimental value). Before the second load was delivered we received an sms not even an invoice for ANOTHER amount be paid before we receive our furniture as it is a "off" route!! Our delivery address is clearly stated on the signed documents we sent before we made the first payment. They are dishonest, rude and misleading. Once they have your goods/furniture they will keep on sending invoices!! Please take our advise and DO NOT USE THEM!</p>

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Replies (1)
Aran International Removals & Storage
Aran International Removals & Storage's reply08 Nov 2018, 12:25
Official
Good Day,

I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.

I have opened an investigation to the matter with ref. no. HP00019.

However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address. 

Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.

Warm Regards, 
Aran International - CCD 2018