1 reviews | Active since Oct 2016
Ever had your goods held for Ransom? Aran Int does
<p>I found this company on Gumtree. Great service to get my business - then all went wrong. Goods were not delivered when it was supposed to. When it was scheduled to be delivered on the date agreed - I got a text message requesting the delivery address. Aran insisted that I give them the address, (although this was originally given to them, in order for me to get a quote. </p> <p>When I had not given them the address - my goods were put back on their truck and brought back to JNB . I had to pay for this cost. </p> <p>So as to secure my goods, as no one would give me feedback on where my goods where, I had to pay the company to deliver my goods back down to Durban. </p> <p>Surprisingly I was once again asked for delivery address, on the day it was to be delivered. I had arranged for my colleagues to receive the goods as they live in Durban. Goods did not arrive on the day. No apologies or feedback to this effect received from Aran </p> <p>Got a text that goods will arrive the next day, Saturday and my friends need to be available to receive this at 6am. Failure to do so will result in my goods being sent back to JNB and me liable for all costs. </p> <p> </p> <p>At 6.15, got a text saying my colleagues must meet the truck at an adress other than the one I had given. Worse of all - got text messages (no name of sender) with a countdown that if they did not meet the truck then goods will be returned to JNB, and I would be liable for more costs </p> <p>These are the messages I received at 6.29am</p> <p>Please if they not there (this is to meet their truck at an unknown venue), they will leave </p> <p>5 mins they leave</p> <p>4 mins they leave</p> <p>3 mins they leave</p> <p> </p> <p>FYI, no one would take a call, all this was done via text messages, the drivers instruction was to drop off the goods at the gate – and not at my door as promised. </p>
I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.
I have opened an investigation to the matter with ref. no. HP00018.
However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address.
Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.
Warm Regards,
Aran International - CCD 2018
I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.
I have opened an investigation to the matter with ref. no. HP00018.
However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address.
Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.
Warm Regards,
Aran International - CCD 2018
