RH
Richard H

1 reviews | Active since Apr 2016

21 Apr 2016, 14:15

Becareful of ARAN INt Movers

We moved from PTA to KZN. Everything was arranged for the 26th February 2016. We waited at our new house in KZN as ARAN Int would have been there at 10H00. After waiting for sometime we tried to phone to find out where our move was. Eventually Tom O Boyle came back to us stating that my company has not paid a so therefore they will only be delievering our goods on the 3rd Marc 2016. I immediately phoned my company and they confirmed that payment was made as per the contractual agreement , never the less we only got our things on the 3rd March 2016.Upon receiving our good there was furniture that was broken due to ARAN INT negligence and boxes have been opened and items removed. When I called Tom regarding this he insisted we take photos and send it to him. So we did so. Eventually he said we must get quotations for the repairing of the furniture. That we also did. Upon sending it to Tom we received a letter from ARAN INT stating that our claim was declined. Upon requesting which Insurance company declined the claim we received sms from Tom and a phone call shouting at us saying we are wasting there time. I have escalated this to a lawyer who is currently investigating.

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Replies (2)
Aran International Removals & Storage
Aran International Removals & Storage's reply08 Nov 2018, 12:29
Official
Good Day,

I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.

I have opened an investigation to the matter with ref. no. HP00019.

However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address. 

Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.

Warm Regards, 
Aran International - CCD 2018

Aran International Removals & Storage
Aran International Removals & Storage's reply08 Nov 2018, 12:29
Official
Good Day,

I must firstly apologies for the terrible service you appear to have received by this company and I acknowledge receipt of your complaint with thanks.

I have opened an investigation to the matter with ref. no. HP00019.

However, as Hellopeter does not reveal all your information publicly I would like to ask that you kindly send an email to *** with the above ref. number, or alternatively you can reply to this thread with your email address. 

Again I must reiterate that we sincerely apologies for this issue and assure you that we will take the case further.

Warm Regards, 
Aran International - CCD 2018