R14 000 spent, no goods still, after 4 months

<p>I put my order in for towels and linen on 16th February 2017. I paid a 75% deposit, of R 14,193.91. I have asked repeatedly for a delivery date, and no one gets back to me. The last mail I have is from Mark Wilson-Trollip, Managing Director, ********** who said he is investigating the order, as top priority. That was on 26 April 2017. I have mailed them several more times after that, and no one even respnds to my emails. I was dealing with the sales agent, Julie Mercer 0 ********** 57 ********** ********** and Simon Feuilherade Marketing/Sales Director ********** neither of whol respond top my emails.</p> <p>I requested that my order be cancelled and my monies be refunded, as I have never even received a delivery date, and no one responds. As far as I am concerned, this is *******? You don't take people's money and not deliver the goods. That is theft. Should I be opening a case of theft against this company?</p>