REFUND ON UNAVAILABLE STOCK AND PATHETIC CUSTOMER SERVICE

I ordered shoes on the online platform on 13 Jan. They have no communication with customers apart from an online messaging system which they never respond to. Today, 24 Jan, they come back to me, on the same platform, to say they do not have stock. I view that as theft. 1. Why do you allow people to order for items that you do not have? 2. You have my email, a little decency in communicating on status would help. 3. You do not have contact details anywhere on your site that people can use to contact you. 4. Why hold on to the money for 2 weeks, gaining interest on the money without saying anything. Dishonesty. 5. I am livid because you have inconvenienced me big time.

Telling the truth allows people to make better decisions.

Can I please have my refund IMMEDIATELY as I cannot wait infinity for you to have stock. The purpose of ordering the shoes is to enable my child to go to school WITH SHOES. She has been inconvenienced for 2 weeks already as a laughing stock at her school. A damage you cannot even compensate after your actions.