Never buy online with toughees

I have never been so disappointed, I always order my child school shoes from toughees, this time I had to return them because of size, it's been a week since they picked up my package and I have not heard anything from them. I sent a follow up email,no response. No phone call nothing...

My refund number is :4278.

I really regret buying from them and I'd warn people to not buy anything from them, poor Customer service