CB
Charmaine B

1 reviews | Active since Aug 2019

01 Jul 2020, 22:28

My experience with Totem Kitchens - not too bad but can definitely improve

Totem Kitchens did our kitchen and bathroom vanities when we moved to our new home just over 2 years ago. Much time was spent on our designs and in the end it all looked great! The service is good however in the last few months we had some additional things done like our Bar, TV unit and PJ lounge TV unit which cost us a fortune. There were many comebacks on this and took 4-5 months to resolve.

The reason for me writing this review is to inform others about the choices in cupboard doors and the counter tops based on our experience in the last 2 years. There are 2 things that I wouldn't advise for kitchens: 1) Duco painted doors dont last that long, our doors are just over 2 years and paint on the edges are starting to come off. I wish we had went for the gloss doors instead. Had we been advised about the disadvantages of duco, we would have chosen otherwise and most definitely invested in spending more for long term benefits. 2) Silestone (company is Stone on Time) is not that strong as it is made out to be, we had a hairline crack that extends from our stove within months of installation. We also recently installed a sink in the PJ lounge where silestone was used, however the silestone chipped on the inside and this has not been repaired. The service on the silestone repairs is very poor. If you are able to spend a bit more, rather go for caesarstone or the like as it will last you much longer.

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