LS
Linda S
1 reviews | Active since Jun 2013
10 Oct 2018, 16:53
Totem refuses to assist
My son has a Totem schoolbag of which the zip has broken. According to the website they do replace the zipper at your cost. I phoned them and they confirmed this. When I went to the shop they refused to replace the zip as the bag is older than three years regardless if I am willing to pay.
I tried to contact the owner. She has NOT returned any of my calls and has ignored my messages. This has been more than a week ago.
My daughter has a bag of the competition which also supports the back. When I had problem they immediately assisted me.
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Replies (1)
Totem Bags South Africa's replyOfficial
01 Jul 2021, 12:04Hi Linda, I'm Mandi from Totem bags customer service. I'm really sorry about the experience you had with us in the past, it is really not the kind of experience we would like our customers to have. I'd like to look further into this for you if that is okay as I understand that this is something that should have been dealt with long ago. I'd also like to get more details on where the purchase was made and if you have any idea of who you may have made contact with at that time.
I'd appreciate it if you can reply using our website contact page as at the moment email information doesn't reflect on these chats.
I look forward to hearing from you.
Kind Regards
Mandi
I'd appreciate it if you can reply using our website contact page as at the moment email information doesn't reflect on these chats.
I look forward to hearing from you.
Kind Regards
Mandi
Totem Bags South Africa's reply01 Jul 2021, 12:04
Official
Hi Linda, I'm Mandi from Totem bags customer service. I'm really sorry about the experience you had with us in the past, it is really not the kind of experience we would like our customers to have. I'd like to look further into this for you if that is okay as I understand that this is something that should have been dealt with long ago. I'd also like to get more details on where the purchase was made and if you have any idea of who you may have made contact with at that time.
I'd appreciate it if you can reply using our website contact page as at the moment email information doesn't reflect on these chats.
I look forward to hearing from you.
Kind Regards
Mandi
I'd appreciate it if you can reply using our website contact page as at the moment email information doesn't reflect on these chats.
I look forward to hearing from you.
Kind Regards
Mandi