Zero Feedback

In late January/ February I went to Totalsports to apply for one of those credit allowing cards. I was told I would receive a response in not more than 5 days. I waited for over two weeks and made over 2 trips to go check what was happening and each time I would be told they were offline and couldn't give me a response. After another week I was told my application form had gone missing and they couldn't locate it. How would they have known if I hadn't pestered them to check? I was made to fill in a new form and told that it would be expedited and I would receive a response within 2 days. A week went by and there was no response. Again I went to physically check on the progress- again I was told they were offline and couldn't give me a response. I waited another week, still nothing. I finally decided to go back one last time and only then was I told that my application had been declined. I asked why it had been declined and was told I couldn't be given a reason, I should just go apply elsewhere. I am utterly disgusted by such service because you cannot produce any reference to tell me why my application has been declined, I have to go and ask for feedback. Its appalling!