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nelisiwe M

1 reviews | Active since Aug 2017

14 Aug 2017, 08:40

wrong size

<p>i bought addidas sneakers at total sports in centurion on the 07th of august for cash, i went to the shop and ask for size 5 and i could see it fitted very well. i ask them to give me size 5, they went to the store room and give me the box. i paid and took the shoes home. on wednesday i decided to wear the shoes. on my way as i was walking i realised that shoes is big. not exactly my size. by the i am already wearing it and on my way to limpopo. when i got home i decised tro check the size only to find that they did not give me size 5 as requested but instead they gave me WRONG SIZE which was size 6 and half. i was so furious coz i already wear it and i did not check the box at the store as i told them i want 5 i assumed the gave me the right size. i am very very dissaoppointed and so angry as i feel ****** and i feel like there is nothing i can do coz i only realised as i was wearing the shoes. i feel like my R1 399 went down the drain and i dont think i will ever buy from total sport. how can u tell the sale consultant u want 5 and the decide to give u a bigger size instead. i feel like ots his fault. i am very dissappoited and i feel like the sale consultant/assistant or whatever they call them they are not competant and they do not pay attention to detail. worse part i also inboxed them on their facebook page with no respond</p>

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Replies (1)
Totalsports
Totalsports's reply14 Aug 2017, 15:07
Official

Good day nelisiwe moledi

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsportsteam

Best regards,