DB
Della B

1 reviews | Active since Oct 2014

05 Dec 2022, 11:16

Worst service rendered by Totalsports and TFG as a whole

This store offers the worst service ever. I ordered items and without communication from them as to what i would like to do they just went ahead and cancelled my item because they can not source it conveniently enough now that the item is back to its original price most of the sizes are back in online stock and when i ordered it was also in stock. I am really thinking of parting ways with tfg as a loyal account holder cause the service they render for paying customers no thank you. You most definitely lost a client

0
Replies (3)
Totalsports
Totalsports's reply05 Dec 2022, 12:38
Official
Good afternoon Della thank you for sharing. your experience with us. We're sorry to hear that your order was cancelled. Please could you confirm your P order number so that our Online Shopping Support can look into the order & the item?
DB
Della B's update06 Dec 2022, 08:02
Reviewer Update
Good morning,

Please find herein the order number P*** for your perusal.
Totalsports
Totalsports's reply06 Dec 2022, 08:12
Official
Thank you Della. We've escalated this through to our Online Shopping & Operations teams to look into & assist further.