Worst service from online and retail store

I ordered items from Total sports in Nov and when delivery of some items was delayed I sent them an email following up it took two weeks for a response to be received. The response did not even resolve my query, they are still going to check and get back to me after another two weeks. Called their call center also as pathetic as their online service. Let me not start about the service at Westgate shopping center. Your staff is not friendly and they are poorly trained. They know nothing about customer service and I am still waiting for an item from my order.