EG
Emma G

1 reviews | Active since Mar 2018

23 Mar 2018, 08:26

worst service ever!!

Total sports hemingways, you should be ashamed by the poor service that you conduct towards your customers! customer service does not exist in your books! after making me wait 15 minutes just for somebody to assist me, you take an extra 45 minutes looking for a shoe size that does not even exist in the shoe we were looking at! your staff & managers need training on customer service! I will never in my life put my foot back in that shop!!

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Replies (1)
Totalsports
Totalsports's reply04 Apr 2018, 14:55
Official

Good day Emma Gouws

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team