1 reviews | Active since Nov 2016
worst online shopping experience ever
<p>I bought 2 pair of sneakers on thursday via online on a black friday deal. Order went tru only to be kick out for additional payment to be made. I tried contacting the online contact centre for help regarding the payment,only to be told due to the high demand the website is a bit crazy. Rightly so I can understand,but when I contact the call centre on Sunday,I could'nt get hold of a agent,the person who must direct told me all agents is busy and that they would phone me back. Nobody did actualy,I phoned back 4 times and then only I evently got hold of a agent. I got told that I must pay my remaining balance via credit card online which I tried,I don't know how many times but it all failed. When I contacted the online call centre afta 12pm,I got told once more that there are nobody avail. and that an agent will phone me back,yet again nobody even tried. I then send an email with my contact number to the call centre explaining my problem. I have yet to hear any feedback regarding my case. Today I got told that my order was cancelled and that there is nothing they can do,They told me the pay u service they use,was maybe offline, cause I could'nt complete it. I send an email to the contact centre again,Im still waiting on any reply.Now I lost my deal that I had cause nobody phone back,and there is nothing they can do now.</p>
Good day Randall Daniels
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.
Thanks,
The Totalsports team
Good day Randall Daniels
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.
Thanks,
The Totalsports team
To whom it may concern
Im still waiting on somebody to contact me,Im not surprise actualy. It's the same type of service you guys gave me when I struggle with my online order. You don't give a **** about your customers. Or are your replies system generated,like everything your guys do! Always blame the system .....
To whom it may concern
Im still waiting on somebody to contact me,Im not surprise actualy. It's the same type of service you guys gave me when I struggle with my online order. You don't give a **** about your customers. Or are your replies system generated,like everything your guys do! Always blame the system .....
Good day Randall Daniels
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Totalsports team
Good day Randall Daniels
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Totalsports team
Hi
It's a week later and guess what? Still no contact from you guys. Wonder if anyone actualy contact your clients,or you just reply so that other customers can see that you respond to complaints.
Hi
It's a week later and guess what? Still no contact from you guys. Wonder if anyone actualy contact your clients,or you just reply so that other customers can see that you respond to complaints.