WORST CUSTOMER EXPERIENCE

<p>Good Day</p> <p> </p> <p>I placed an order on the 2nd of November 2016 and chose to have my parcel delivered via overnight express (order no. P ********** 4)</p> <p> </p> <p>Today is the 4th of November, 15:30pm and I still don’t have my parcel. I have spoken to so many consultants in your call centre, and only x1 Consultant had the decency to phone me back, namely Keenan. After speaking to Keenan, I spoke to 4 more consultants who all promised to phone me back to give me feedback as to why I still haven’t received my parcel………. and I am still waiting.</p> <p> </p> <p>My order was for someone’s birthday and I couldn’t give them their present because Total Sports or TFG couldn’t care less about anything really…….BUT let’s not forget, you will take my money. Remove your delivery options from your website, or better yet, don’t offer online shopping anymore because your service delivery is clearly not up to standard.</p> <p> </p> <p>I will advise everyone (and on social media) not to make use Total Sport online shopping. The worst experience of customer service ever.</p> <p> </p> <p>Melissa</p> <p> ********** </p>