eK
esther K
1 reviews | Active since Aug 2015
31 May 2022, 13:51
Worst attitude ever
I went to Totalsport in Randburg mall to return Foot ***** socks. Two gentleman at the store they gave me a bad attitude,telling me i cannot return socks because its underwear and throw the receipt in my face Billy removed his mask so that i can see his face and the second guy refused to gave me his name I was humiliated, belittled and eembarrassed
Helpful (0)
Replies (15)0
Replies (15)
Totalsports's replyOfficial
31 May 2022, 15:30Good afternoon Esther, we're sorry to hear of the situation at the store. We are currently looking into this & will provide feedback as soon as possible.
Totalsports's reply31 May 2022, 15:30
Official
Good afternoon Esther, we're sorry to hear of the situation at the store. We are currently looking into this & will provide feedback as soon as possible.
eK
esther K's updateReviewer Update
02 Jun 2022, 14:40Day 2 still no feedback
eK
esther K's update02 Jun 2022, 14:40
Reviewer Update
Day 2 still no feedback
Totalsports's replyOfficial
03 Jun 2022, 05:49Good morning Esther, we apologise for the delay. We are waiting for confirmation from our Customer Services team & will advise as soon as possible.
Totalsports's reply03 Jun 2022, 05:49
Official
Good morning Esther, we apologise for the delay. We are waiting for confirmation from our Customer Services team & will advise as soon as possible.
eK
esther K's updateReviewer Update
09 Jun 2022, 14:23Till date no feedback
Spoke to Area Mananger on Thursday and promised that they will meet with me on Monday no callback.
I now understand why consultant at the store have bad attitude and service
Called the call center i was told my query its resolved.
Spoke to Area Mananger on Thursday and promised that they will meet with me on Monday no callback.
I now understand why consultant at the store have bad attitude and service
Called the call center i was told my query its resolved.
eK
esther K's update09 Jun 2022, 14:23
Reviewer Update
Till date no feedback
Spoke to Area Mananger on Thursday and promised that they will meet with me on Monday no callback.
I now understand why consultant at the store have bad attitude and service
Called the call center i was told my query its resolved.
Spoke to Area Mananger on Thursday and promised that they will meet with me on Monday no callback.
I now understand why consultant at the store have bad attitude and service
Called the call center i was told my query its resolved.
eK
esther K's updateReviewer Update
12 Jun 2022, 13:29Clearly Totalsports doesn't care about their customer. Clearly they are promoting what the consultant did to me.
eK
esther K's update12 Jun 2022, 13:29
Reviewer Update
Clearly Totalsports doesn't care about their customer. Clearly they are promoting what the consultant did to me.
Totalsports's replyOfficial
14 Jun 2022, 09:22Good morning Esther, our apologies for the delay. We were waiting for clarity on the matter. We can now confirm that socks do form part of the underwear clause in our Returns Policy that is stated on the back of your till slip:
"Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods."
You can read this online as well: https://www.totalsports.co.za/browse/staticContent.jsp?pageName=Returns
"Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods."
You can read this online as well: https://www.totalsports.co.za/browse/staticContent.jsp?pageName=Returns
Totalsports's reply14 Jun 2022, 09:22
Official
Good morning Esther, our apologies for the delay. We were waiting for clarity on the matter. We can now confirm that socks do form part of the underwear clause in our Returns Policy that is stated on the back of your till slip:
"Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods."
You can read this online as well: https://www.totalsports.co.za/browse/staticContent.jsp?pageName=Returns
"Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods."
You can read this online as well: https://www.totalsports.co.za/browse/staticContent.jsp?pageName=Returns
eK
esther K's updateReviewer Update
19 Jun 2022, 16:51and what about bad service that i have experienced at the store,
because you just explaining return policies.
clearly Totalsport its promoting BAD SERVICE
you have overlooked my experience at the store not caring about customer services....SHOCKING SHOCKING
because you just explaining return policies.
clearly Totalsport its promoting BAD SERVICE
you have overlooked my experience at the store not caring about customer services....SHOCKING SHOCKING
eK
esther K's update19 Jun 2022, 16:51
Reviewer Update
and what about bad service that i have experienced at the store,
because you just explaining return policies.
clearly Totalsport its promoting BAD SERVICE
you have overlooked my experience at the store not caring about customer services....SHOCKING SHOCKING
because you just explaining return policies.
clearly Totalsport its promoting BAD SERVICE
you have overlooked my experience at the store not caring about customer services....SHOCKING SHOCKING
Totalsports's replyOfficial
20 Jun 2022, 07:17We do not tolerate bad behaviour by our team & the Area Manager is currently looking into the incident & will be providing an update to you as soon as possible.
Totalsports's reply20 Jun 2022, 07:17
Official
We do not tolerate bad behaviour by our team & the Area Manager is currently looking into the incident & will be providing an update to you as soon as possible.
eK
esther K's updateReviewer Update
22 Jun 2022, 11:37but i spoke to the Area Manager promised to meet with me (06/06/2022) TILL DATE
clearly Total sports team they are running a Circus.
clearly Total sports team they are running a Circus.
eK
esther K's update22 Jun 2022, 11:37
Reviewer Update
but i spoke to the Area Manager promised to meet with me (06/06/2022) TILL DATE
clearly Total sports team they are running a Circus.
clearly Total sports team they are running a Circus.
eK
esther K's updateReviewer Update
24 Jun 2022, 13:21NO FEEDBACK STILL
eK
esther K's update24 Jun 2022, 13:21
Reviewer Update
NO FEEDBACK STILL
Totalsports's replyOfficial
24 Jun 2022, 14:44Good afternoon Esther, we're sorry to hear that the Area Manager did not meet with you as discussed. Please allow us to look into this.
Totalsports's reply24 Jun 2022, 14:44
Official
Good afternoon Esther, we're sorry to hear that the Area Manager did not meet with you as discussed. Please allow us to look into this.
eK
esther K's updateReviewer Update
28 Jun 2022, 17:40How long must I wait?
eK
esther K's update28 Jun 2022, 17:40
Reviewer Update
How long must I wait?
eK
esther K's updateReviewer Update
28 Jun 2022, 17:41It's a month now since I've logged my complain
eK
esther K's update28 Jun 2022, 17:41
Reviewer Update
It's a month now since I've logged my complain
eK
esther K's updateReviewer Update
30 Jun 2022, 17:46No feedback still
eK
esther K's update30 Jun 2022, 17:46
Reviewer Update
No feedback still
eK
esther K's updateReviewer Update
04 Jul 2022, 09:46Clearly Totalsports in Randburg promotes bad customer.
eK
esther K's update04 Jul 2022, 09:46
Reviewer Update
Clearly Totalsports in Randburg promotes bad customer.