TW
Tarryn W
1 reviews | Active since Feb 2020
22 Dec 2020, 09:43
WHY WAIT 3 MONTHS TO PURCHASE ITEMS ONLINE!!!!!!
WOW!!!! account approved but bad customer service..... collect card from Totalsports store receive my card go to Canal Walk the next to buy some items only to discover my card is not even registered. Go back to Totalsports finally get my card registered. Want to purchase Volkano watch and shoes online only to discover i need to wait 3 months to to purchase something online. Not only the items i want to purchase are not at Somerset West Store & Canal Walk. This is very disappointing!!!! So much for being safe due to the crazy times we are in at the moment.
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Replies (3)0
Replies (3)
Totalsports's replyOfficial
22 Dec 2020, 10:09Hi Tarryn, thank you for taking the time to share your feedback with us. We're sorry to hear that you've had some issues using your new account. Our stock does vary between the stores unfortunately, so the items are not always guaranteed to be at the store closest to you. Our team in-store is able to assist with an inter-branch transfer if it is not available.
Your account card should be active to use for online shopping immediately after receiving it & activating it in-store. Please confirm which branch provided this information & please PRIVATE MESSAGE / DIRECT MESSAGE us your phone number & TFG Card Number.
Your account card should be active to use for online shopping immediately after receiving it & activating it in-store. Please confirm which branch provided this information & please PRIVATE MESSAGE / DIRECT MESSAGE us your phone number & TFG Card Number.
Totalsports's reply22 Dec 2020, 10:09
Official
Hi Tarryn, thank you for taking the time to share your feedback with us. We're sorry to hear that you've had some issues using your new account. Our stock does vary between the stores unfortunately, so the items are not always guaranteed to be at the store closest to you. Our team in-store is able to assist with an inter-branch transfer if it is not available.
Your account card should be active to use for online shopping immediately after receiving it & activating it in-store. Please confirm which branch provided this information & please PRIVATE MESSAGE / DIRECT MESSAGE us your phone number & TFG Card Number.
Your account card should be active to use for online shopping immediately after receiving it & activating it in-store. Please confirm which branch provided this information & please PRIVATE MESSAGE / DIRECT MESSAGE us your phone number & TFG Card Number.
Totalsports's replyOfficial
22 Dec 2020, 13:37Thank you Tarryn. We've asked our Customer Services team to look into this & provide further assistance.
Totalsports's reply22 Dec 2020, 13:37
Official
Thank you Tarryn. We've asked our Customer Services team to look into this & provide further assistance.
TW
Tarryn W's updateReviewer Update
22 Dec 2020, 15:05Thank you for your response, but that is the whole point is that customer service told Byron that it takes up to 3 months to purchase online. i have tried again now to log in into my profile - technical issue!!!!
How long is this going to take?
How long is this going to take?
TW
Tarryn W's update22 Dec 2020, 15:05
Reviewer Update
Thank you for your response, but that is the whole point is that customer service told Byron that it takes up to 3 months to purchase online. i have tried again now to log in into my profile - technical issue!!!!
How long is this going to take?
How long is this going to take?