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Nelisiwe V
1 reviews | Active since Aug 2013
18 Jan 2021, 20:19
Where is My Order
I ordered and paid for 2 items on your website on 30 December 2020. On 2 January 2021, I received an email and sms that my order was on its way and I would be informed once it was ready for collection at my chosen store. On 3 January 2021, I received an email that one of the items was out of stock and I would be refunded for that item, which was done. That was the last communication and it is now 18 January 2021, no info on the other item and no refund.
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Replies (8)
Totalsports's replyOfficial
19 Jan 2021, 06:40Good morning Nelisiwe, we're sorry to hear that you have had no feedback on the balance of your order. Please DIRECT MESSGE / PRIVATE MESSAGE us your P order number & we'll look into this with our Customer Services & Online Shopping teams.
Totalsports's reply19 Jan 2021, 06:40
Official
Good morning Nelisiwe, we're sorry to hear that you have had no feedback on the balance of your order. Please DIRECT MESSGE / PRIVATE MESSAGE us your P order number & we'll look into this with our Customer Services & Online Shopping teams.
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Nelisiwe V's updateReviewer Update
19 Jan 2021, 09:08p***
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Nelisiwe V's update19 Jan 2021, 09:08
Reviewer Update
p***
Totalsports's replyOfficial
19 Jan 2021, 09:15Thank you, however it has been masked by HelloPeter. Please PRIVATE MESSAGE / DIRECT MESSAGE us the number.
Totalsports's reply19 Jan 2021, 09:15
Official
Thank you, however it has been masked by HelloPeter. Please PRIVATE MESSAGE / DIRECT MESSAGE us the number.
Totalsports's replyOfficial
19 Jan 2021, 09:29Thank you Nelisiwe, received. We've escalated this matter through to our Customer Services team to assist urgently.
Totalsports's reply19 Jan 2021, 09:29
Official
Thank you Nelisiwe, received. We've escalated this matter through to our Customer Services team to assist urgently.
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Nelisiwe V's updateReviewer Update
21 Jan 2021, 18:56Please teach your staff how to interpret your systems/statements. Rehana Parker emailed me ‘proof’ that I was refunded, yet it clearly shows how much was deducted from my account, how much was refunded and there is a mismatch even though nothing was delivered. How come your own staff member can’t see this? I want the rest of the money refunded.
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Nelisiwe V's update21 Jan 2021, 18:56
Reviewer Update
Please teach your staff how to interpret your systems/statements. Rehana Parker emailed me ‘proof’ that I was refunded, yet it clearly shows how much was deducted from my account, how much was refunded and there is a mismatch even though nothing was delivered. How come your own staff member can’t see this? I want the rest of the money refunded.
Totalsports's replyOfficial
22 Jan 2021, 07:16Good morning Nelisiwe, is the outstanding amount the delivery fee?
Totalsports's reply22 Jan 2021, 07:16
Official
Good morning Nelisiwe, is the outstanding amount the delivery fee?
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Nelisiwe V's updateReviewer Update
22 Jan 2021, 07:49No it is not, if you read my initial complaint, I said that the order was supposed to be delivered at my chosen store, which you should know is free. Again, 2 items ordered and paid for, 1 item refunded and no delivery at the store and therefore no collection. I don't understand what is difficult to understand here. The proof Rehana sent me clearly shows exactly what I'm saying and does not speak of a delivery fee, which would, in any case, be be irrelevant when nothing was delivered.
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Nelisiwe V's update22 Jan 2021, 07:49
Reviewer Update
No it is not, if you read my initial complaint, I said that the order was supposed to be delivered at my chosen store, which you should know is free. Again, 2 items ordered and paid for, 1 item refunded and no delivery at the store and therefore no collection. I don't understand what is difficult to understand here. The proof Rehana sent me clearly shows exactly what I'm saying and does not speak of a delivery fee, which would, in any case, be be irrelevant when nothing was delivered.
Totalsports's replyOfficial
22 Jan 2021, 07:58Thank you for the additional information. We have shared this with the Customer Services team to advise & assist further.
Totalsports's reply22 Jan 2021, 07:58
Official
Thank you for the additional information. We have shared this with the Customer Services team to advise & assist further.