CS
CYNTHIA S

1 reviews | Active since Jun 2011

23 Nov 2016, 06:05

Watch out when buying with vouhers, you'll get ****** from it

<p>I got a voucher from Fit Night Out. Its only valid on Adidas gear. I bougth an Adidas bag, but when I packed it, saw that it caves in. The bag obviously won't work for me. I went back to the store, saw a Nike bag and was happy to pay in the difference (since the voucher was just for Adidas), but then learnt, if I reverse the first transaction, I will only get back what Id paid in on the Adidas bag and voucher. I can't take anything else in place of the voucher, even if it's Adidas. So, I will loose the voucher completely! Nowhere on the voucher did it say its only valid for 1 transaction. I want to return the bag & take something else. But that's not allowed! So if you bought something that doesn't fit & want to return it, you will loose it completely - that doesn't even make ethical sence. It feels like we're being ******!! I am 100% shocked with this system! Is this even fair! </p>

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Replies (1)
Totalsports
Totalsports's reply23 Nov 2016, 12:20
Official

Good day CYNTHIA

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,

The Totalsports team