DC
Denise C

1 reviews | Active since Aug 2015

13 Dec 2020, 20:18

Waiting two weeks for delivery!

We bought shoes on the 1st of December and have not received our shoes yet. It is almost 2 weeks later, this is totally unacceptable! We are leaving to go on holiday on Wednesday, which means nobody will be home to accept them whenever they are planning to deliver!!!!

0
Replies (8)
Totalsports
Totalsports's reply14 Dec 2020, 06:27
Official
Good morning Denise, we're sorry to hear that you've had no feedback regarding your order. Please DIRECT MESSAGE / PRIVATE MESSAGE us your order number?
DC
Denise C's update14 Dec 2020, 13:06
Reviewer Update
Hi,

Our order number is: P***
Totalsports
Totalsports's reply14 Dec 2020, 13:08
Official
Hi Denise, please PRIVATE MESSAGE the number to us. For security & privacy reasons, HelloPeter blocks out the number.
Totalsports
Totalsports's reply14 Dec 2020, 15:05
Official
Thank you, Denise. We've received it now. We've asked our Customer Services team to look into your order & provide feedback as soon as possible.
DC
Denise C's update14 Dec 2020, 15:26
Reviewer Update
Please my children leaves Thursday morning, would love to have them before they go
DC
Denise C's update16 Dec 2020, 11:21
Reviewer Update
Any news on our delivery?
DC
Denise C's update16 Dec 2020, 11:26
Reviewer Update
It still shows at warehouse, my children are leaving tomorrow.. This is really poor service!
Totalsports
Totalsports's reply17 Dec 2020, 09:35
Official
Good morning Denise, our team were not online during the public holiday. They are currently looking into your order & will provide feedback as soon as possible. We apologise for the delay.