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jolanie F

1 reviews | Active since Mar 2015

15 Jun 2023, 11:15

Vouchers one can't use and online purchase block for 60days and vouchers valid for 6odays????????????????????????????????????? BAD BAD ***** service

Worst experience ever, they keep sending details to open an account. I like to use my vitality discount and thought this would be great and discount vouchers as promised.....Discount vouchers up to R1500 is only available 60days, can't use them online or instore(shows its not valid). I waited to 2 hours for the staff to open the account, they didn't feel like it and was actually discussing that I could hear and even tried to tell me how long it would take if I'm sure I want to do it now... Can't buy online, there is some rule that states with a new account you can't do that, I specifically asked if I could buy online as our stores in the garden route have limited stock and I was assured I can. VOUCHERS VALID FOR 60DAYS, I CAN'T BUY ONLINE FOR THE FIRST 60DAYS????????????????? THIS MUST BE SOME **** BECAUSE THIS IS CALLED ***** AND FALSE ADVERTISING. I wasted so much airtime because they take extremely long when one phones, this is ridiculous and instore they don't want to do store transfers(I know for some sale items it can't be done which I understand) I want Totalsports to phone me as the Robot online and staff can't assist with complaint and I can't pay R30 of airtime to leave complaint without even getting feedback..... I want feedback and then I want my discount according to the vouchers...... I want to pay account and close it, this is HORRIBLE service and its only been a month with you guys........ BASH

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