VERY DISSAPOINTED WITH TOTALSPORT-BOUGHT SAMSUNG A05 FEB AND IT NOT WORKING!!!

I bought Samsung A05 on the 15th of Feb 2024 and it started freezing in September - took it back to Total Sport in 28th of Oct and the lady check and confirmed that everything was still in order. On the 6th of Nov I received an SMS confirming that my phone was booked for collection, 8th on Nov I received another SMS confirming that the phoned was repaired i must allow 3-4 days for it to arrive at the store. On the 25th I went to the store to find out what was happening with my Phone- the lady called MTN and she was told that I need to pay R2500 because the phone has "physical damage inside" and apparently they sent me a quote to fix the phone (which i never received) besides I did not understand why I need to pay for a phone that had a damage INSIDE as is I did the damage!!!! imagine being told to pay R2500 to fix a phone you bought for R2300!!!!!! I told the lady I'm not paying anything she must speak to her manager and find a solution because that phone is still new and it was not broken when I sent it back and I can't be held liable for an internal damage!

She then begged the MTN people to bring back the phone. They sent me another SMS on the 26th to tell me the phone was repaired. I fetched it on the 2nd of December and when I got home the phone was blank, I thought it needed to be charged but it has been blank since then even after charging it.