VERY BAD SERVICE/ATTITUDE FROM A STORE MANAGER

I would like to lay a complaint about bad customer service which I received from the Manger Mathapelo at total sport in Maponya mall (soweto) My husband bought our son a pair of nike takkies size 7 on Friday 24th November uisng his account, unfortunately the takkies didn’t fit him, sadly he was involve in a car accident on Saturday morning 25 November and was rushed to the hospital, I then took his id and card to go and changed the takkies for the right size as the child needed them for his graduation on Sunday 26 November. I went to total sport (maponya mall) to exchange the takkies when I got there Mathapelo told me that they need the account holder I explained my frustration that my husband is unable to come as his in hospital and its an unforeseen circumstance hence I had his card and id book, Mathapelo didn’t understand my situation, she was extremely rude, shouting at me and PROUDLY told me to report her at the head office. I mean really she’s the manager and I’m still shocked and angry at the way she spoke to me, clearly that’s how she treats the customers, she did manager to exchange the shoes for me but when I left the shop she was at door she still screamed and said “ report me at our head office just send an email I don’t care”

I work with customers and I know that I need to treat them with respect regardless of whether their wrong or right. That lady doesn’t know how to speak to customer, like really for a manager that attitude and behavior is unacceptable, kindly address this matter with her I’m expecting her to call me and apologize I don’t even mind going back to the store so that she can apologize in person in the same matter she did when she was screaming and shouting and telling and PROUDLY telling me to report her to the head office, question why did she have the nerve to tell me to report her to the head office?????

Regards Lindiwe **********