Very bad service from Angel Smith (totalsports)

I needed to change the Vans I bought for my husband at totals ports in germiston but unfortunately I couldn't find my receipt but I took the Sneakers to mall@carnival,hoping they would give me the correct size, since I bought the Sneakers on account and when the lady refused to help us and could properly explain why she couldn't we asked for the manager who straight out in front of us refused to assist us, she was busy socializing to care what our query was, we waited over 15mins for her to finish and she didn't we ended up going to another store and I would never recommend anyone to go to a store where management bluntly and unprofessionally refuses to communicate with customers.

Very bad service by a lady called Angel Smith whose supposedly a manager at total sports carnival Mall, absolutely no management s****s at all