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Zak H

1 reviews | Active since Sept 2017

01 Dec 2017, 10:51

Utterly Bad Quality

Bought a Laptop Backpack at Totalsport as I thought this will be good quality. We are a month in , and the part where my laptop slides in , has been torn on top of the inner-linning. Very dissapointed, hopefully I will receive response.

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Replies (5)
Totalsports
Totalsports's reply01 Dec 2017, 13:35
Official

Good day Zak van Heerden

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We would like to pass your details on to the Area manager who will be in touch with you directly to sort this out.

Please provide the name of the Totalsports branch you bought the item from?

Thanks,

The Totalsports team

Totalsports
Totalsports's reply01 Dec 2017, 15:44
Official

Good day Zak van Heerden

Please provide the name of the Totalsports branch you bought the item from?

In order for the relevant Area Manager to contact you.

Thanks,

The Totalsports team

Totalsports
Totalsports's reply04 Dec 2017, 13:31
Official

Good day Zak van Heerden

We have passed your details on to the Area manager who will be in touch with you directly to sort this out.

Thanks,

The Totalsports team

ZH
Zak H's update07 Dec 2017, 07:42
Reviewer Update
Thanks for the great communication guys. Thanks for the great service received from Jillian at Vredenburg , Oliva & Carla at the Canal Walk Branch .
Totalsports
Totalsports's reply07 Dec 2017, 11:23
Official

Good day Zak van Heerden

Thanks for your positive feedback! We’ll be sure to pass it on to the team.

Hope to see you in store again soon,

The Totalsports team