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deon.wolmarans deon.wolmarans

1 reviews | Active since Jan 2017

23 Jan 2017, 09:15

UP3 Body Monitor

<p>Total sports quickly sold us an UP3 body monitor late last year, and when we returned this faulty unit to the Centurion store we were told what a bad product this was and that we should rather purchase something else. This unit has now been in for "Repairs"for weeks without any feedback or replacement unit. Their warrenties are useless.</p>

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Replies (5)
Totalsports
Totalsports's reply23 Jan 2017, 12:25
Official

Good day Deon Wolmarans

We’re sorry to hear about this, that’s definitely not the kind of experience we aim to give our Customers! We’ve passed your feedback on to the team and they’ll make sure it doesn’t happen again.

Hope to see you back in store soon,

The Totalsports team

dd
deon.wolmarans deon.wolmarans's update23 Jan 2017, 12:30
Reviewer Update

Where is our broken unit replacement..............you are legally obliged to replace or repair this unit under warrentee.

Totalsports
Totalsports's reply23 Jan 2017, 14:24
Official

Good day Deon Wolmarans

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Totalsports team

dd
deon.wolmarans deon.wolmarans's update24 Jan 2017, 09:06
Reviewer Update

Nobody phoned us as expected, and this matter will be reported to the consumer council if your company does not get in touch and resolve this issue by noon today. ( ********** ).

Totalsports
Totalsports's reply24 Jan 2017, 14:48
Official

Good day Deon Wolmarans

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Totalsports team