NT
Nompumelelo T

1 reviews | Active since May 2012

24 Dec 2015, 07:36

Unprofessional Service

I purchase the sneaker for both my children, one is birth daying tomorrow 25th , I choose the express option as I needed then urgently, I received a notification advising me that the delivery failed nobody at home after I contacted their customer service to enquire which address will they go to the 1st one or the 2nd one I was advise that the 1 attempt is the 1st address of which is my work address I knocked off at 17h00 they wasn't any delivery the service is unprofessional.<br> I will never use your services why any one didn't call me to at least make other arrangement its my son birthday tomorrow I was those sneaker hence I choose the express option irritated...

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Replies (1)
Totalsports
Totalsports's reply24 Dec 2015, 10:11
Official
Hello dineotwala01,

We're sorry to hear about this, we can imagine your frustration! We've passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.

Thanks,
The Sports Operations team