MJ
Micheala J

1 reviews | Active since Jan 2019

21 Oct 2020, 02:53

Unprofessional Service

About a month ago I purchased a cellphone for my mom at their Zevenwacht store. I waited patienly for assistance. Once I was helped I said what I was looking for and waited. 10 minutes went buy and one of the employees asked if I was already helped and when I said who helped me, that employee then got annoyed at me reminding her about the phone and then she firsr helped other people check out that came way after me. Then she started speaking in her home language but I could tell she was just plain annoyed and bitter towards me for no reason. You would think that by buying a cellphone at sucha well known place you would atleast receive better customer service but clearly not. I would not recommend going there again. They are not professional or customer friendly.

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Replies (1)
Totalsports
Totalsports's reply21 Oct 2020, 08:42
Official
Good morning, Micheala. Thank you for sharing your experience of shopping in a Totalsports store. We're sorry to hear that it was not a good experience. We've asked our Area Manager to look into this & to contact you with feedback & further assistance.