Unprofessional consultants with no problem solving skills

I am highly irate and disappointed in the customer service received by totalsport consultants.

I opened an account it was approved and I was instructed to collect my card at the nearest branch. I followed instructions upon getting to the branch I had to speak to a consultant. The first one got irritated with me because I couldn’t here her (the line kept on cutting) the second one asked questions again the line kept on cutting and we attempted to proceed even though I could t hear her and I made it known.

I was then told I failed questions that I couldn’t hear from the word go. Highly unprofessional they could’ve called me on my line or another line instead the carried on.