LM
Letlhogonolo M
1 reviews | Active since Apr 2019
02 Mar 2022, 06:33
Unhappy with online order
Hi Total sports
I am unhappy with my order, I bought shoes at Totalsports and my order came in different sizes inside the box UK10 and UK9.
I'm very disappointed and very unhappy with this I have used TFG online many times and this never happened.
I called the online TFG online and turns shoes are out of stock another disappointing factor. Today I will return the shoes to brits Totalsports for a refund but such an inconvenience you caused me with all of this.
Regards L Malepa ***
Helpful (0)
Replies (6)0
Replies (6)
Totalsports's replyOfficial
02 Mar 2022, 08:24Good morning Letlhogonolo, we're sorry to hear that our team have disappointed you. We would like to look into why you have received two different size shoes. Please could you share your P order number with us?
Totalsports's reply02 Mar 2022, 08:24
Official
Good morning Letlhogonolo, we're sorry to hear that our team have disappointed you. We would like to look into why you have received two different size shoes. Please could you share your P order number with us?
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Letlhogonolo M's updateReviewer Update
02 Mar 2022, 08:54Hi
ORDER p***
ORDER p***
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Letlhogonolo M's update02 Mar 2022, 08:54
Reviewer Update
Hi
ORDER p***
ORDER p***
Totalsports's replyOfficial
02 Mar 2022, 08:58Thank you Letlhogonolo. We've escalated this to our Customer Services & e-commerce teams to look into this & provide feedback.
Totalsports's reply02 Mar 2022, 08:58
Official
Thank you Letlhogonolo. We've escalated this to our Customer Services & e-commerce teams to look into this & provide feedback.
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Letlhogonolo M's updateReviewer Update
02 Mar 2022, 13:54I still haven't received feedback
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Letlhogonolo M's update02 Mar 2022, 13:54
Reviewer Update
I still haven't received feedback
Totalsports's replyOfficial
02 Mar 2022, 14:24Good afternoon Letlhogonolo, our Customer Services team & e-commerce team are looking into your order & they will be in touch with you as soon as possible. Please bear with them while they conclude this investigation.
Totalsports's reply02 Mar 2022, 14:24
Official
Good afternoon Letlhogonolo, our Customer Services team & e-commerce team are looking into your order & they will be in touch with you as soon as possible. Please bear with them while they conclude this investigation.
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Letlhogonolo M's updateReviewer Update
02 Mar 2022, 14:39Thanks
LM
Letlhogonolo M's update02 Mar 2022, 14:39
Reviewer Update
Thanks