1 reviews | Active since Apr 2017

19 Apr 2017, 18:39

Unfixed Mobile

<p>Hi I bought a Samsung J3 phone at Totalsports on the 26th of January 2017 and within 2 months on the 21st of March 2017 I took it back to the shop because it wasn't charging and it was still under warranty. It didn't not fall neither fell in the water. They took it for repairs and 3 weeks later I got my phone back not fixed and when I went to the shop to look for the reason why was my device not fixed and returned. The manager couldn't care less instead he was busy with his stuff. The shop assistant tried calling their repaire but couldn't go through. I returned with the device again unfixed again. Basically I'm stuck with a new phone that is not working. Please help me.</p> <p> </p> <p>Regards</p> <p>Keikantseng Tlale</p>

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Replies (1)
Totalsports
Totalsports's reply20 Apr 2017, 09:55
Official

Good day Keikantseng Tlale

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers.

Please provide the name of the Totalsports branch where you purchased the cellphone from?

In order for us to pass your details on to the Area manager who will be in touch with you directly to sort this out.

Thanks,

The Totalsports team