1 reviews | Active since Jun 2015
UNACCEPTABLE TREATMENT
<p>I went in to totalsports in Galleria this afternoon to pay an account on behalf of my husband. There were 2 tellers attending to 2 clients. I stood behind them since there was no desiggnated queue. Another gentlemen also joined the Queue near me. He did not notice me in the queue as he was talking to his family. Both the clients finished at the same time. I moved forward towards one teller and the gentleman moved towards the other. My teller tells me that he is not seeing to clients and that i must go to the other teller. This upset me as i was in the queue before the gentleman and now i had to wait for him to be served first. And i said so. The other teller then apologised and asked the gentleman if she could please serve me first as i was there first. He obliged. A minute later, the teller who told me to go that way, calls the gentleman to his side and starts serving him! Now this naturally upset me further. He could have just served me when i was there and saved everybody all the discomfort and unhappiness. I did show my unhappines but chose not to say anything further but this treatment was most unacceptable!</p>
Hi Fatima,
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Totalsports team
Hi Fatima,
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Totalsports team
