bf
bri-anne franz

1 reviews | Active since Aug 2011

08 Jan 2016, 14:19

UNACCEPTABLE CUSTOMER SERVICE

HI <br> <br> I USUALLY BUY NIKE SHOES FOR MY HUSBAND AT EDGARS WHICH LAST HIM UP TO 10 YEARS. IM SO TERRIBLY DISSAPOINTED IN MYSELF FOR BUYING THEM FOR THE FIRST TIME AT TOTAL SPORTS. I BOUGHT NIKE TEKKIES AT THE 24 DEC. ON THE SIDE OF THE ONE SHOE SMALL STITCHES IS COMING LOOSE AND FOR A BRAND WORTH ITS PRICE THIS IS UNACCEPTABLE I Have my proof of purchase which was cash R1100 never had i experience this poor quality im well aware that it can be a factory fault which only them can decide. The attitude of this manager was very poor he just could go that extra mile for me like edgars does he expect me to wear a repaired tekkie which i had for 2 weeks. no way im wasting my money i want my money and im staying with edgars never has a manager left me unsatisfied this is a disgrace

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Replies (1)
Totalsports
Totalsports's reply11 Jan 2016, 09:36
Official
Hello briannefranz,

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We've passed your details on to the Area manager who will be in touch with you directly to sort this out.

Thanks,
The Sports Operations team