Unable to see , touch and feel product you want to

Went into Totalsports Northgate today to buy a cellphone. I asked the assistant to show me a few models which were locked in a display cabinet , I was told that it was Company Policy not to show customers the phones and that a purchasing decision must be made by pointing out which phone needs to be purchased. The manager of the store also confimed this.<br> <br> If this is truly company policy then this policy is absurd and weird , How does one make a purchasing decision without touching , feeling and looking at the product. Does the company really believe that people will buy their products without touching it. TOTAL WEIRDNESS !!!!!! Excuse the pun , i suppose Totalsports buyers bought these products for their customers without touching , feeling and seeing them???