Two brand new phones bought at total sports not working within two weeks of purchase

<p>To whom it may concern</p> <p> </p> <p>I bought a Hisense cellphone at totalsports in fourways mall worth R1500, this phone started acting up (it started jamming and showing black and white screens when in use) and I retured the phone and I was given a second one. the second phone I got was also new and after a week it started to have the same problem (Jamming and showing black and white screens). This got me frustrated and when I tried returning I was told that since it is after 7 days of purchase they can only send it for repair which wil take roughly 21 days. I do not want this phone anymore and this is really frustrating.</p> <p>If two brand new phones are giving the same problem how would repairing help. why are we buying products from total sports so they can go for repair. I spend my money on a phone and now i have to wait 21 days for repairing it. I cannot afford to not have a phone for 24 hours.</p> <p>This is terrible customer service and needs to be sorted out.</p> <p> </p> <p>Frustrated customer.</p> <p>Phathu</p>