MB
Mariska B

1 reviews | Active since Nov 2015

05 Nov 2015, 10:36

TOTALSPORTS WELKOM - THEFTS

me and my fiance went to purchase a Polar watch on Sunday st of Nov, hen the lady got out the box i saw another price tag on the box, when i asked her why this price differs from the other one she gave me, she started laughing ripped of the price and threw it on the ground, so i asked her i want to see that price, she started talking her her language, then she said its not the watch that i purchased price its one of the other watched. but when i compared the description of the till slip, and the one on the sticker the ripped of, it matched. they were very rude to me and talked to us like wee not A client, i then phoned total sports head office, and i was promised a call from the area manager, its been 3 days and i haven't received any calls or feedback.!!!

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Replies (1)
Totalsports
Totalsports's reply09 Nov 2015, 10:04
Official
Hello Botma91,

Dear Botma91

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.