Totalsports useless in helping to find new pair of shoes afyer one of their couriers hijacked.

I ordered shoes through the online shopping portal and everything was fine until this morning.

Went onto the site and see that my parcel said "hijacked" as a status when tracking the parcel with the courier company, i call TFG online shopping support and the lady tells me sorry it has been hijacked and i will get a refund or credit note.

However i called back and asked if any other store has a pair of these shoes i ordered in size 11 as the online shop shows no more size 11 availible.

A store in Durban at gateway shopping center turned up to have 1 pair of these shoes in size 11, i tried calling literally 42 times and no answer and the one line just stays busy.

First of all i think it is the responsibility of totalsports to find another pair of size 11 shoes that i ordered as it is out of my control when the parcel i ordered was hijacked.

Now I'm being forced to try and solve this issue on my own with little to no help from TFG.

This will for sure be my last interaction with tfg as at the end of this month my accounts with them will be closed.

Absolutely pathetic to say the least.