Totalsports - totally horrible

<p><span style="color: #555555; background-color: #ffffff;">About 6 months ago, I bought two jawbone up 2 fitness bands at the Totalsports in forest hill. Unfortunately one of the jawbone rubber bands snapped. Seeming as it was still under warranty, I took it back to the store and asked for a refund. I was told by the manager that I couldn't get a refund until "Jawbone" inspected the device and confirm that it was a factory fault and my refund will be dependent on whether "Jawbone" refunded the store. Why? I don't know, as I bought the device from total sports and not jawbone. I accepted the ludacris condition and left my Jawbone at the store with out a refund. A week later, I call the store and enquire about the status of my refund, the manager stated that jawbone has refunded the store and they will refund me. Great. 3 months later to today, I still haven't received my refund. The store has effectively ****** from as they have been refunded my Jawbone. I called the store today, the staff member who answered the phone stated that she cannot do a refund and only the manager can, I ask if the manager is around and I'm told he is not in and busy with his managerial duties elsewhere. To make matter worse, no seems to know when he'll be coming back. As a loyal customer of Totalsports, I'm terribly disappointed. The fact that a store is open without a manager during the festive season on a Saturday... It's unacceptable. Losing customers over controllable circumstances is unacceptable in business. </span></p>