Totalsports = Total frustration

My mom and I were at the Vincent Park branch. This is not the first time that we have been there that the service has been shocking! My mother has rheumatoid arthritis and struggles lift heavy things. The first time we were there was to find a birthday gift for my dad. The staff literally looked on at us struggling and did nothing. It was not as if the shop was full, it was empty. Not even a customer at the tills. We eventually asked for help and the first fought over who would help us and the unlucky one who did end up helping us did so very distastefully. Yesterday we went in looking for a gift for Father's day and the staff were all huddled in a group having a fat chat. Again, the store was empty. My mom and I were trying to find a pair of takkies. Again, we were just looked at whilst the staff cointinued to have a chat. I wanted to increase the limit in my account as I was previously offered but I declined at that stage. When I asked, one of the ladies nonchalantly rep**** that they don't have the forms. This is very distasteful on behalf of totalsport. Please know that I will no longer be supporting this franchise. My mother and I are extremely frustrated at the situation and will be spreading by word of mouth.