MZ
Mari-Lise Ziervogel
1 reviews | Active since Aug 2015
25 Nov 2018, 15:48
Totalsports TFG cancelled order without notification
So unhappy with TFG online! I ordered a Fitbit on Thursday, 23rd November 2018. The Black Friday specials was already applicable. Today, 25 Nov 2018, I tried tracking my order and saw that it was cancelled for some reason by TFG. The Fitbit is also no longer available in online stock now. This is really unacceptable!!! I checked on Hello Peter and apparently this is not the first time this has happened. Not sure if I'll ever use the online shop or any other in TFG again. There is many reliable companies out there that stock the same products.
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Replies (2)MZ
Mari-Lise Ziervogel's updateReviewer Update
26 Nov 2018, 09:13So, I phoned the online shopping department of TFG after no one responded to my complaint and was told that my order was cancelled because the Fitbit was out of stock. I can a purchase even go through when there isn't stock left? Obviously TFG's online system needs updating. I was told by the call centre agent that there was quite a number of people complaining. If I knew that purchasing online from Totalsports didn't mean that I actually bought the item I would have bought from Takealot or any other company that had similar specials. Sorry to say, but TFG just lost me and I'm guessing some other people as customers.
MZ
Mari-Lise Ziervogel's update26 Nov 2018, 09:13
Reviewer Update
So, I phoned the online shopping department of TFG after no one responded to my complaint and was told that my order was cancelled because the Fitbit was out of stock. I can a purchase even go through when there isn't stock left? Obviously TFG's online system needs updating. I was told by the call centre agent that there was quite a number of people complaining. If I knew that purchasing online from Totalsports didn't mean that I actually bought the item I would have bought from Takealot or any other company that had similar specials. Sorry to say, but TFG just lost me and I'm guessing some other people as customers.
Totalsports's replyOfficial
26 Nov 2018, 11:29We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.
Thanks,
The Totalsports team
Totalsports's reply26 Nov 2018, 11:29
Official
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this. They will be in touch with you as soon as possible to assist.
Thanks,
The Totalsports team