tT
tyleradammcdonald T
1 reviews | Active since Sept 2012
05 Jan 2023, 18:25
Totalsports refuses to release GOODS RECIEVED IN MY NAME
3 weeks ago
I was called by totalsports pavilion in Durban to collect 6 packages from RAM COURIERS WHO HAD SEND ME TRACKING NUMBERS FOR ALL 6
Upon totalsports calling me to collect siting that the packages had been there for sometime
I said I only just recieved the tracking numbers that week
Non the less I went in store only to be denied collection seeing as no otp numbers were sent to me however I had every tracking number from Ram and all the packages in store had my name and contact details
The store could have manually signed out however chose not to
This despite a Ram consultant on the phone instructing them to do so
It’s been weeks now and the issue has not been resolved
Those packages were ALL SENT IN MY NAME THEY BELONG TO ME
Helpful (0)
Replies (8)0
Replies (8)
Totalsports's replyOfficial
06 Jan 2023, 08:16Good morning Tyler, thank you for reaching out to us via HelloPeter. We're sorry to hear that you weren't assist with your collections in-store. Please could you provide all of the P order numbers that relate to the deliveries so that we can have our Online Shopping Support & Area Manager look into why you didn't receive your OTP's & to assist in the collection.
Totalsports's reply06 Jan 2023, 08:16
Official
Good morning Tyler, thank you for reaching out to us via HelloPeter. We're sorry to hear that you weren't assist with your collections in-store. Please could you provide all of the P order numbers that relate to the deliveries so that we can have our Online Shopping Support & Area Manager look into why you didn't receive your OTP's & to assist in the collection.
tT
tyleradammcdonald T's updateReviewer Update
06 Jan 2023, 08:20Kindly call Pavillion store
They have 6 orders all in my name with my contact details which is in line with the 6 tracking numbers I recieved from Ram couriers
They were sent by others in my name
They have all the information
In fact it was Pavilion store who called me instructing to collect the goods
Ram instructed them to hand to me when I arrived in store
However I left empty handed and have heard nothing since for over 3 weeks
They have 6 orders all in my name with my contact details which is in line with the 6 tracking numbers I recieved from Ram couriers
They were sent by others in my name
They have all the information
In fact it was Pavilion store who called me instructing to collect the goods
Ram instructed them to hand to me when I arrived in store
However I left empty handed and have heard nothing since for over 3 weeks
tT
tyleradammcdonald T's update06 Jan 2023, 08:20
Reviewer Update
Kindly call Pavillion store
They have 6 orders all in my name with my contact details which is in line with the 6 tracking numbers I recieved from Ram couriers
They were sent by others in my name
They have all the information
In fact it was Pavilion store who called me instructing to collect the goods
Ram instructed them to hand to me when I arrived in store
However I left empty handed and have heard nothing since for over 3 weeks
They have 6 orders all in my name with my contact details which is in line with the 6 tracking numbers I recieved from Ram couriers
They were sent by others in my name
They have all the information
In fact it was Pavilion store who called me instructing to collect the goods
Ram instructed them to hand to me when I arrived in store
However I left empty handed and have heard nothing since for over 3 weeks
Totalsports's replyOfficial
06 Jan 2023, 08:22For us to assist, please share the P order numbers that you received via email for us to verify information.
Totalsports's reply06 Jan 2023, 08:22
Official
For us to assist, please share the P order numbers that you received via email for us to verify information.
tT
tyleradammcdonald T's updateReviewer Update
06 Jan 2023, 08:27Call the store
The issue is I did not recieve the numbers they were sent by others for me
What don’t you understand
I only have the numbers from Ram
Otps we’re not sent because the orders were sending by other people for me
Your store called Ram to confirm and Ram instructed the store to hand them over as they WERE ALL SENT IN MY NAME
have you never heard of people sending gifts for others ?
YOUR SERVICE IS BEYOND SHOCKING YOU HAVE GOODS SITTING IN YOUR STORE WITH MY NAME ON IT FOR A MONTH
SHOCKING SERVICE
Call the store
The issue is I did not recieve the numbers they were sent by others for me
What don’t you understand
I only have the numbers from Ram
Otps we’re not sent because the orders were sending by other people for me
Your store called Ram to confirm and Ram instructed the store to hand them over as they WERE ALL SENT IN MY NAME
have you never heard of people sending gifts for others ?
YOUR SERVICE IS BEYOND SHOCKING YOU HAVE GOODS SITTING IN YOUR STORE WITH MY NAME ON IT FOR A MONTH
SHOCKING SERVICE
Call the store
tT
tyleradammcdonald T's update06 Jan 2023, 08:27
Reviewer Update
Call the store
The issue is I did not recieve the numbers they were sent by others for me
What don’t you understand
I only have the numbers from Ram
Otps we’re not sent because the orders were sending by other people for me
Your store called Ram to confirm and Ram instructed the store to hand them over as they WERE ALL SENT IN MY NAME
have you never heard of people sending gifts for others ?
YOUR SERVICE IS BEYOND SHOCKING YOU HAVE GOODS SITTING IN YOUR STORE WITH MY NAME ON IT FOR A MONTH
SHOCKING SERVICE
Call the store
The issue is I did not recieve the numbers they were sent by others for me
What don’t you understand
I only have the numbers from Ram
Otps we’re not sent because the orders were sending by other people for me
Your store called Ram to confirm and Ram instructed the store to hand them over as they WERE ALL SENT IN MY NAME
have you never heard of people sending gifts for others ?
YOUR SERVICE IS BEYOND SHOCKING YOU HAVE GOODS SITTING IN YOUR STORE WITH MY NAME ON IT FOR A MONTH
SHOCKING SERVICE
Call the store
Totalsports's replyOfficial
06 Jan 2023, 08:31We understand your frustration, however need certain information to be able to verify if you are the correct person collecting the order. If other individuals placed the orders, did they provide your information for collection or theirs? If they provided their information the OTP's would have been sent to them. Our Click & Collect policy clearly states that the ID information & OTP's must be provided for the team in-store to release the orders.
Totalsports's reply06 Jan 2023, 08:31
Official
We understand your frustration, however need certain information to be able to verify if you are the correct person collecting the order. If other individuals placed the orders, did they provide your information for collection or theirs? If they provided their information the OTP's would have been sent to them. Our Click & Collect policy clearly states that the ID information & OTP's must be provided for the team in-store to release the orders.
tT
tyleradammcdonald T's updateReviewer Update
06 Jan 2023, 08:37Send me a email address I’ll forward you the correspondence from Ram couriers
They have requested assistance from Tfg 3 weeks ago and you have not assisted them
It’s absolutely disgusting that you question me
If you simply called your store you would know
Failure to do so I REPORTING YOU TO THE CPA OMBUDSMAN
SEND ME A MAIL ADDRESS NOW AND WHO TO ADDRESS SO YOU CAN ATTEND TO THIS TODAY
ILL FORWARD YOU THE CORRESPONDENCE RAM ADVISED 3 WEEKS AGO WITH ALL THE INFORMATION PERTAINING TO THIS MATTER AND TFG SIMPLY IGNORED
YOU ASKING ME INFORMATION THAT HAS BEEN SENT TIME AND TIME AGAIN AND FURTHER MORE YOUR STORE IF FULLY AWARE
THEY ARE THE ONES WHO CONTACTED ME TO COLLECT
DO YOU NOT UNDERSTAND MY FRUSTRATION IN ALL THIS THE SERVICE IS NON EXISTENT
They have requested assistance from Tfg 3 weeks ago and you have not assisted them
It’s absolutely disgusting that you question me
If you simply called your store you would know
Failure to do so I REPORTING YOU TO THE CPA OMBUDSMAN
SEND ME A MAIL ADDRESS NOW AND WHO TO ADDRESS SO YOU CAN ATTEND TO THIS TODAY
ILL FORWARD YOU THE CORRESPONDENCE RAM ADVISED 3 WEEKS AGO WITH ALL THE INFORMATION PERTAINING TO THIS MATTER AND TFG SIMPLY IGNORED
YOU ASKING ME INFORMATION THAT HAS BEEN SENT TIME AND TIME AGAIN AND FURTHER MORE YOUR STORE IF FULLY AWARE
THEY ARE THE ONES WHO CONTACTED ME TO COLLECT
DO YOU NOT UNDERSTAND MY FRUSTRATION IN ALL THIS THE SERVICE IS NON EXISTENT
tT
tyleradammcdonald T's update06 Jan 2023, 08:37
Reviewer Update
Send me a email address I’ll forward you the correspondence from Ram couriers
They have requested assistance from Tfg 3 weeks ago and you have not assisted them
It’s absolutely disgusting that you question me
If you simply called your store you would know
Failure to do so I REPORTING YOU TO THE CPA OMBUDSMAN
SEND ME A MAIL ADDRESS NOW AND WHO TO ADDRESS SO YOU CAN ATTEND TO THIS TODAY
ILL FORWARD YOU THE CORRESPONDENCE RAM ADVISED 3 WEEKS AGO WITH ALL THE INFORMATION PERTAINING TO THIS MATTER AND TFG SIMPLY IGNORED
YOU ASKING ME INFORMATION THAT HAS BEEN SENT TIME AND TIME AGAIN AND FURTHER MORE YOUR STORE IF FULLY AWARE
THEY ARE THE ONES WHO CONTACTED ME TO COLLECT
DO YOU NOT UNDERSTAND MY FRUSTRATION IN ALL THIS THE SERVICE IS NON EXISTENT
They have requested assistance from Tfg 3 weeks ago and you have not assisted them
It’s absolutely disgusting that you question me
If you simply called your store you would know
Failure to do so I REPORTING YOU TO THE CPA OMBUDSMAN
SEND ME A MAIL ADDRESS NOW AND WHO TO ADDRESS SO YOU CAN ATTEND TO THIS TODAY
ILL FORWARD YOU THE CORRESPONDENCE RAM ADVISED 3 WEEKS AGO WITH ALL THE INFORMATION PERTAINING TO THIS MATTER AND TFG SIMPLY IGNORED
YOU ASKING ME INFORMATION THAT HAS BEEN SENT TIME AND TIME AGAIN AND FURTHER MORE YOUR STORE IF FULLY AWARE
THEY ARE THE ONES WHO CONTACTED ME TO COLLECT
DO YOU NOT UNDERSTAND MY FRUSTRATION IN ALL THIS THE SERVICE IS NON EXISTENT
Totalsports's replyOfficial
06 Jan 2023, 08:58We do understand Tyler, RAM is not part of TFG so information provided to them or by them to you, is not automatically provided to Head Office. Our team in-store is also not under instructions by RAM and have policies in place for 'Click & Collect' delivery that they instructed to follow.
There is missing information that our Online Shopping Support & Area Manager are going to request from you when they contact you. Please ensure that you have the P order numbers & the email / phone numbers available for each order. You will then be able to share communication between RAM & yourself.
There is missing information that our Online Shopping Support & Area Manager are going to request from you when they contact you. Please ensure that you have the P order numbers & the email / phone numbers available for each order. You will then be able to share communication between RAM & yourself.
Totalsports's reply06 Jan 2023, 08:58
Official
We do understand Tyler, RAM is not part of TFG so information provided to them or by them to you, is not automatically provided to Head Office. Our team in-store is also not under instructions by RAM and have policies in place for 'Click & Collect' delivery that they instructed to follow.
There is missing information that our Online Shopping Support & Area Manager are going to request from you when they contact you. Please ensure that you have the P order numbers & the email / phone numbers available for each order. You will then be able to share communication between RAM & yourself.
There is missing information that our Online Shopping Support & Area Manager are going to request from you when they contact you. Please ensure that you have the P order numbers & the email / phone numbers available for each order. You will then be able to share communication between RAM & yourself.
tT
tyleradammcdonald T's updateReviewer Update
06 Jan 2023, 09:04HERES THE PROBLEM
I DONT HAVE THE NUMBERS ITS BEEN 3 WEEKS THAT YOU HAVE NOTHING
MY PHONE CLEARS SMSES AUTOMATICALLY AFTER A PERIOD OF TIME HENCE MY FRUSTRATION
YOUR STORE IS FULLY AWARE ALL YOU HAVE TO DO IS PICK UP THE PHONE AND CALL PAVILION BRANCH ASK THEM WHERE ARE THE 6 ORDERS IN MY NAME THAT THEY CALLED ME TO COLLECT 3 WEEKS AGO
OUTSIDE OF THAT ALL I CAN SEND YOU IS RAMS CORRESPONDENCE TO ME
IS IT TO HARD FOR YOU TO CALL YOUR BRANCH IN PAVILION WHO HAVE ABSOLUTELY ALL THE INFORMATION YOU REQUIRE ???
You can’t pick up the phone it’s to hard for you ? That’s basically what you are indicating
Simply contact the branch speak to the lady manager of the store
It you refuse in simply going to the ombudsman
It’s clear tfg is not prepared to go the extra mile to clear this matter up
Kindly note I have been a tfg account holder for years I don’t need to be you are not the only retailer around
Your service is beyond shocking and I don’t appreciate it
I DONT HAVE THE NUMBERS ITS BEEN 3 WEEKS THAT YOU HAVE NOTHING
MY PHONE CLEARS SMSES AUTOMATICALLY AFTER A PERIOD OF TIME HENCE MY FRUSTRATION
YOUR STORE IS FULLY AWARE ALL YOU HAVE TO DO IS PICK UP THE PHONE AND CALL PAVILION BRANCH ASK THEM WHERE ARE THE 6 ORDERS IN MY NAME THAT THEY CALLED ME TO COLLECT 3 WEEKS AGO
OUTSIDE OF THAT ALL I CAN SEND YOU IS RAMS CORRESPONDENCE TO ME
IS IT TO HARD FOR YOU TO CALL YOUR BRANCH IN PAVILION WHO HAVE ABSOLUTELY ALL THE INFORMATION YOU REQUIRE ???
You can’t pick up the phone it’s to hard for you ? That’s basically what you are indicating
Simply contact the branch speak to the lady manager of the store
It you refuse in simply going to the ombudsman
It’s clear tfg is not prepared to go the extra mile to clear this matter up
Kindly note I have been a tfg account holder for years I don’t need to be you are not the only retailer around
Your service is beyond shocking and I don’t appreciate it
tT
tyleradammcdonald T's update06 Jan 2023, 09:04
Reviewer Update
HERES THE PROBLEM
I DONT HAVE THE NUMBERS ITS BEEN 3 WEEKS THAT YOU HAVE NOTHING
MY PHONE CLEARS SMSES AUTOMATICALLY AFTER A PERIOD OF TIME HENCE MY FRUSTRATION
YOUR STORE IS FULLY AWARE ALL YOU HAVE TO DO IS PICK UP THE PHONE AND CALL PAVILION BRANCH ASK THEM WHERE ARE THE 6 ORDERS IN MY NAME THAT THEY CALLED ME TO COLLECT 3 WEEKS AGO
OUTSIDE OF THAT ALL I CAN SEND YOU IS RAMS CORRESPONDENCE TO ME
IS IT TO HARD FOR YOU TO CALL YOUR BRANCH IN PAVILION WHO HAVE ABSOLUTELY ALL THE INFORMATION YOU REQUIRE ???
You can’t pick up the phone it’s to hard for you ? That’s basically what you are indicating
Simply contact the branch speak to the lady manager of the store
It you refuse in simply going to the ombudsman
It’s clear tfg is not prepared to go the extra mile to clear this matter up
Kindly note I have been a tfg account holder for years I don’t need to be you are not the only retailer around
Your service is beyond shocking and I don’t appreciate it
I DONT HAVE THE NUMBERS ITS BEEN 3 WEEKS THAT YOU HAVE NOTHING
MY PHONE CLEARS SMSES AUTOMATICALLY AFTER A PERIOD OF TIME HENCE MY FRUSTRATION
YOUR STORE IS FULLY AWARE ALL YOU HAVE TO DO IS PICK UP THE PHONE AND CALL PAVILION BRANCH ASK THEM WHERE ARE THE 6 ORDERS IN MY NAME THAT THEY CALLED ME TO COLLECT 3 WEEKS AGO
OUTSIDE OF THAT ALL I CAN SEND YOU IS RAMS CORRESPONDENCE TO ME
IS IT TO HARD FOR YOU TO CALL YOUR BRANCH IN PAVILION WHO HAVE ABSOLUTELY ALL THE INFORMATION YOU REQUIRE ???
You can’t pick up the phone it’s to hard for you ? That’s basically what you are indicating
Simply contact the branch speak to the lady manager of the store
It you refuse in simply going to the ombudsman
It’s clear tfg is not prepared to go the extra mile to clear this matter up
Kindly note I have been a tfg account holder for years I don’t need to be you are not the only retailer around
Your service is beyond shocking and I don’t appreciate it