AZ
Anton Z

1 reviews | Active since Mar 2013

22 Dec 2020, 13:59

Totalsports Pathetic service.

I ordered online on the 30 November 2020 and till date I have NOT received anything. That is almost 4 weeks waiting for my goods, Totalsports is full of stories every time. On the 9th I received an email that it will be delivered on the 12th and it never came, on the 15th I phoned customer care they promised it would be delivered that afternoon...NOTHING came. On the 18th I received email that it will come on the 22nd, now when I phone to confirm they are telling me tomorrow or Thursday and I told them last week I will not be available from the 23rd. Totalsports are *********** with this online venture. Invoice no CA***, Order no P***.

0
Replies (2)
Totalsports
Totalsports's reply22 Dec 2020, 14:03
Official
Hi Anton, we're sorry to hear that our communication & delivery service has been far from perfect. Please PRIVATE MESSAGE / DIRECT MESSAGE us your order number & we will look into this urgently with the Online Shopping & Customer Services teams.
Totalsports
Totalsports's reply22 Dec 2020, 14:11
Official
Received, thank you Anton. Our Customer Services & Online Shopping teams are looking into this & will provide feedback.