RP
Rushdien P

1 reviews | Active since Nov 2018

27 Nov 2018, 14:14

Totalsports online sucks

I purchased 2 pairs of sneakers online on the 22nd November. On Sunday I received an Email saying my order was cancelled on both items. I called and they said the product was over-sold or it was damaged.

I now cannot get the item at that price anymore as the sale is now over although I completed and paid for the item at that price. This is absolutely ridiculous. I now have to wait 3-5 working days for the refund to come through. I think this is a *******. I paid for an item online as it was in my cart. It isn't my problem if your system isn't up to par. Shopping online should be the same as physically walking into the shop and purchasing something. At another store if I walked in and they out of stock i can request a rain check and get the item for that price I paid any other day. You say there isn't any stock although those very same sneakers are for sale on your site again for the normal price. This is revolting service. I will never ever use your platform ever again. and I will publish my experience with you on every single online platform out there and prevent others from receiving this putrid service.

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Replies (1)
Totalsports
Totalsports's reply27 Nov 2018, 14:42
Official
 
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this.  They will be in touch with you as soon as possible to assist. 
 
Thanks, 
The Totalsports team