Totalsports online store

I have purchased a branded sandal from totalsports on the 4th of July as a present. The item delivered to me was incorrect. I also wasnt sure about the size. I was told that they cannot help me change the size but only the colour which is already an inconvenience. I had to now forfeit my delivery fees and take the item to the store and get a refund which does not include delivery. I had to then place another order online which was done on the 9th of July. I have called numerous times querying my item and its just excuse after excuse. "They are awaiting feedback" how long does that take????? My frustration levels are at it's maximum. I have also emailed their customer services however I have not received feedback.

Their service is pathetic. I personally do not recommend purchasing via their online facility. They are quick to take your money but have no answers when you question them.

They tell you that , should you want to cancel... you would have to wait 7 to 14 working days for your damn refund! Hell no!!!!! This is outrageous and full of bull****!!!!!