Totalsports online shopping

My order (order# p***) placed with Totalsports arriving on the 26th of July 2020 was split into two parts and of which I only received the first part (running shoes). I was then staying in a hotel. Due to the long time it took (and them splitting the order), it was delivered on the day I checked out. I then called and let Totalsports know that due to them taking that long to deliver they should reroute my order to my home in Cape Town of which they acknowledged. After a week and no delivery I called them and placed my querry with ref# RM 256011. I also called the hotel to make sure there were no deliveries after I checked out, there were none (I also left a message with my details at time of check out to make sure there are no mistakes). Thus far I had to call Totalsports constantly with empty promises and bad service a few times. I have to restate my querry almost every time and they keep on falsifying a delivery together with the running shoes of which I tell them my delivery not only states the running shoes. More than a month later I still do not have my other itmes delivered (socks, goggles, running belts and ear plugs for swimming). Totalsports have thus far only given me extremnely poor results with no results. Shane Willard