Totalsports Online Purchase

I made an online purchase from Total sports on the 26th of September and the order was supposed to be delivered on the 2nd of November. No communication has been received regarding the delivery either from the delivery service or total sports ,I decided to track the order because it was late only to find that it says the delivery van has been hijacked, no one has communicated this to me but when I call the TFG online service all they say is that i need to ask for a refund. This is poor service delivery and its frustrating to accept the fact that my money has been debited and I was expecting delivery but now I am left with the additional admin of making a refund, I have lost out on the sale items ordered and in no way is Total sports rectifying this .I am very disappointed in the way this matter is being handled. I don't a refund I want my Order.