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sharon Y
1 reviews | Active since Jan 2012
25 Nov 2020, 10:13
Totalsports online disappointment.
Placed an order online for Nike shoes on the 15th November. It's already 10 days later and never received my order. I emailed them, but no reply back. I called and the consultant and he told me it's still at the warehouse. He told me he will send an urgent email to me and they will get back to me in 72hours time. They never did. The worst service ever! I'm very disappointed. I will not advise anyone to buy online from them. They ***** your money and never deliver your item and don't even refund you.
Helpful (0)
Replies (9)0
Replies (9)
Totalsports's replyOfficial
25 Nov 2020, 10:16Good morning Sharon, we're sorry to hear that you have not had feedback on your order. Please PRIVATE MESSAGE / DIRECT MESSAGE us your order number & if the consultant provided a reference number for you.
We'll look into this for you.
We'll look into this for you.
Totalsports's reply25 Nov 2020, 10:16
Official
Good morning Sharon, we're sorry to hear that you have not had feedback on your order. Please PRIVATE MESSAGE / DIRECT MESSAGE us your order number & if the consultant provided a reference number for you.
We'll look into this for you.
We'll look into this for you.
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sharon Y's updateReviewer Update
25 Nov 2020, 12:00P***. I didn't get a reference number. I called the number for the online queries.
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sharon Y's update25 Nov 2020, 12:00
Reviewer Update
P***. I didn't get a reference number. I called the number for the online queries.
Totalsports's replyOfficial
25 Nov 2020, 18:06Our apologies for the delay, Sharon. Please PRIVATE MESSAGE / DIRECT MESSAGE the order number as posting to the wall, the number is blocked out.
Totalsports's reply25 Nov 2020, 18:06
Official
Our apologies for the delay, Sharon. Please PRIVATE MESSAGE / DIRECT MESSAGE the order number as posting to the wall, the number is blocked out.
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sharon Y's updateReviewer Update
27 Nov 2020, 18:07Hi. Any update regarding my parcel and where it is?
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sharon Y's update27 Nov 2020, 18:07
Reviewer Update
Hi. Any update regarding my parcel and where it is?
Totalsports's replyOfficial
28 Nov 2020, 16:48Our apologies for the delay, Sharon. We are currently reviewing a high number of orders & will provide feedback as soon as possible.
Totalsports's reply28 Nov 2020, 16:48
Official
Our apologies for the delay, Sharon. We are currently reviewing a high number of orders & will provide feedback as soon as possible.
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sharon Y's updateReviewer Update
17 Dec 2020, 14:02It has now been a month since I ordered online. Still no feedback of where the parcel is. If you guys can not give me what I ordered, at least have the decency to give me my money back! Can't believe a big company like TFG Totalsports are *****ing money from their customers!
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sharon Y's update17 Dec 2020, 14:02
Reviewer Update
It has now been a month since I ordered online. Still no feedback of where the parcel is. If you guys can not give me what I ordered, at least have the decency to give me my money back! Can't believe a big company like TFG Totalsports are *****ing money from their customers!
Totalsports's replyOfficial
17 Dec 2020, 14:39Good afternoon Sharon, we're sorry to hear that you've had no feedback on your matter. Please allow us to look into this with our Customer Services team.
Totalsports's reply17 Dec 2020, 14:39
Official
Good afternoon Sharon, we're sorry to hear that you've had no feedback on your matter. Please allow us to look into this with our Customer Services team.
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sharon Y's updateReviewer Update
22 Dec 2020, 13:10On the 17December I received an email with reference number RM285 280, relating to feedback about my order. On the 21 December I received an email that said that the feedback request has been resolved. How is this possible, since I never got any feedback regarding my order or any refund???
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sharon Y's update22 Dec 2020, 13:10
Reviewer Update
On the 17December I received an email with reference number RM285 280, relating to feedback about my order. On the 21 December I received an email that said that the feedback request has been resolved. How is this possible, since I never got any feedback regarding my order or any refund???
Totalsports's replyOfficial
22 Dec 2020, 13:38Hi Sharon, thank you for sharing with us. We are looking into this with our Customer Services team to assist further.
Totalsports's reply22 Dec 2020, 13:38
Official
Hi Sharon, thank you for sharing with us. We are looking into this with our Customer Services team to assist further.